Date	Time	Areas affected	Type of incident	Impact
16/11/2025	10:30 pm	Dudley	Outage	Customer impacting

08:42 am: On route ETA 20 minutes

09:00 am: Engineers on site

09:02 am: Damaged pole found

10:00 am: Team looking for an alternative route underground

12:42 pm The team is still cabling. They just managed to get through the pole bend. So now we are going to access an underground route.

16:59 pm The pole is booked in to be sorted tomorrow morning