Date 09/01/2026

Time 04h00

Areas affected Priory

Type of incident Outage

Impact No Connection

Priory:

04h00: Loss of services detected
04h19:Network outage declared
04h27: Teams and customers alerted
04h28: ETA delayed due to storm
05h26: ETA 1 Hour
06h29: Identified root cause: Snapped cable (caused by storm)
08h41: Due to snow and icy conditions, our team is currently unable to carry out repairs safely. Until the area has been made safe to continue works, We will continue to monitor the situation and provide updates throughout the day. Thank you for your patience.
08h50: Teams have found a way around and have started splicing. More updates to follow
13h12: Team en route back to site to continue with repairs
13h53: Splicing now taking place
15h19: The team is about halfway through the splicing work.
17h03: Services Restored

17h37: Services dropped again.
21h00: Teams are still working on a resolution. No confirmed ETR due to weather conditions.

01h00: The team is on site and have identified the damaged cable, however it seems the pole too has been damaged in some way.

01h10: The team is currently assessing alternative routes,
01h28:The team has investigated the issue but, due to health and safety concerns, is unable to complete the work tonight. They will return around midday once rested and when there is sufficient daylight to span an alternative route.